Privacy Policy for Crissy Skin Therapy

1. Introduction

Crissy Skin Therapy is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information about you through our website, [Your Website URL], and in connection with our services, in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following data about you:

Identity Data: Name, date of birth, gender, marital status.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Health and Medical Data (Sensitive Personal Data): Information provided during consultation forms, including skin conditions, medical history, allergies, and treatment notes. This is collected strictly for the purpose of providing safe and effective treatments.
Financial Data: Payment card details (processed securely by third-party payment processors like Wix Payments or PayPal, which we do not store).
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information (Legal Basis under GDPR)

We will only use your personal data when the law allows us to (the legal bases include Consent, Contract, Legal Obligation, and Legitimate Interests).

To provide and manage your appointments and treatments
To respond to your enquiries or complaints
To send appointment reminders and post-treatment care advice
To process payments and issue invoices
To comply with medical, legal and regulatory requirements
To send promotional materials (only if you have opted in)

4. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Legal Rights (UK GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
If you wish to exercise any of the rights set out above, please contact us at info@crissyskin.co.uk

6. Contact Details

Crissy Skin Therapy Data Controller: Creciany Camargo Email: info@crissyskin.co.uk Address: 184 Lower road Se16 2UN London